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+91 7338066447 contact@sarovaratravels.com

Terms and Conditions

          Welcome to Sarovara Travels. By accessing or using our cab services, website, and mobile application, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our services.

1. Definitions
          “Company” refers to Sarovara Travels.

          “User” refers to any individual who uses our services, including passengers and visitors to our website and app.

          “Driver” refers to individuals providing transport services on behalf of the Company.

2. Booking and Cancellation
          Booking Confirmation: All bookings are subject to availability and acceptance. You will receive a confirmation via SMS or email upon successful booking.

          Cancellation Policy: Users may cancel a booking within 2 days without incurring charges. Cancellations made after this period may be subject to a cancellation fee.

          No-Show Policy: If the user fails to show up at the pick-up location within 30 minutes, the booking will be considered a no-show, and a fee may apply.

3. Pricing and Payment
          Fare Estimates: Estimated fares are provided at the time of booking but are subject to change based on traffic, route, waiting time, and other variables.

          Payment Methods: We accept cash, credit/debit cards, and digital wallets. Payments must be completed at the end of the journey unless pre-paid.

          Additional Charges: Tolls, parking fees, and other applicable charges are not included in the fare estimate and will be added to the final amount.

4. User Responsibilities
          Accurate Information: Users must provide accurate and complete information during booking. Incorrect details may result in delays or cancellations.

          Behavior: Users are expected to behave respectfully toward drivers and other passengers. Abuse, harassment, or misconduct will not be tolerated.

          Safety: Seat belts must be worn at all times. Users are prohibited from carrying illegal substances, weapons, or engaging in any unlawful activities during the ride.

5. Driver Responsibilities
          Professional Conduct: Drivers must provide safe, reliable, and professional service. They are required to adhere to all traffic laws and Company policies.

          Vehicle Maintenance: Drivers must ensure their vehicles are clean, well-maintained, and meet safety standards.

6. Limitation of Liability
          Service Availability: The Company will strive to provide timely and reliable service but does not guarantee availability at all times. Delays may occur due to traffic, weather, or other unforeseen circumstances.

          Personal Belongings: The Company is not responsible for lost, stolen, or damaged personal items left in the vehicle. It is the User's responsibility to ensure all belongings are removed at the end of the ride.

          Third-Party Links: Our website may contain links to third-party sites. The Company is not responsible for the content or privacy practices of these external websites.

7. Privacy and Data Protection
          We collect and use personal information as outlined in our Privacy Policy. By using our services, you consent to the collection, use, and sharing of your data as described.

8. Termination
          The Company reserves the right to suspend or terminate services to any User for violating these Terms and Conditions or engaging in fraudulent, abusive, or unlawful behavior.

9. Amendments
          The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised terms.

10. Governing Law
          These Terms and Conditions shall be governed by and construed in accordance with the laws of Jurisdiction. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Jurisdiction.

11. Contact Us
          If you have any questions regarding these Terms and Conditions, please contact us at:

Sarovara Travels
contact@sarovaratravels.com
+91 7338066447
Bidaraguppe Village, Attibele, Anekal, Bangalore - 562107

Effective Date: 12 September 2024