1. How do I book a cab?
You can book a cab through our website, mobile app, or by calling our customer service. Simply enter your pick-up
and drop-off locations, select your ride type, and confirm the booking.
2. Can I schedule a ride in advance?
Yes, you can schedule a ride in advance by selecting your preferred date and time during the booking process.
We recommend booking at least 3 days ahead for scheduled rides.
3. How do I know if my booking is confirmed?
Once you complete your booking, you will receive a confirmation via SMS or email with your ride details,
including the driver’s name, contact information, and vehicle details.
4. What payment options are available?
We accept multiple payment methods, including cash, credit/debit cards, and digital wallets. You can choose your
preferred payment option when booking or at the end of your ride.
5. Can I cancel my booking?
Yes, you can cancel your booking within [specified time] without any charges. Cancellations made after this
period may incur a cancellation fee. To cancel, simply go to your booking history on our website/app or contact
customer support.
6. What happens if I’m late for my pick-up?
Our drivers will wait for 10 minutes at the pick-up location. If you are running late, please contact
your driver directly to inform them. Additional waiting time may result in extra charges.
7. How do I rate my driver?
After completing your ride, you can rate your driver and provide feedback through our app or website. Your feedback
helps us maintain high service standards.
8. Is it safe to travel with your drivers?
Your safety is our top priority. All our drivers undergo thorough background checks, are trained, and adhere to
strict safety protocols. You can also share your ride details with family and friends through our app for added
peace of mind.
9. What should I do if I left something in the cab?
If you’ve left an item in the cab, please contact our customer support immediately with your ride details,
and we will assist you in retrieving your belongings.
10. Do you offer rides for special needs passengers?
Yes, we provide accessible ride options for passengers with special needs. Please let us know your requirements
when booking, and we will arrange the most suitable vehicle for you.
11. Can I book a cab for someone else?
Yes, you can book a ride for someone else by entering their contact details and pick-up location during the
booking process. The confirmation will be sent to both parties.
12. How do I contact customer support?
You can reach our customer support team via phone at +91 7338066447, email at contact@sarovaratravels.com, or through the chat
feature on our website/app. We are available 24/7 to assist you.
13. What should I do if my cab doesn’t arrive on time?
If your cab is running late, you can track your driver’s location in real-time via our app or contact the driver
directly. In case of significant delays, please contact customer support for assistance.
Need More Help?
If your question isn’t answered above or if you need further assistance, please contact our support team:
We’re here to help you have a smooth and enjoyable ride experience.